- Automation is leveraged across multiple parts of the business, and value is realized from varied capabilities such as RPA, cognitive, analytics etc. and are integrated across other critical technologies
- Automation workstreams are executed to achieve corporate objectives, and are also aligned to digital transformation
- A private repository of automation for reuse across for the organization is maintained in-house
- Automation opportunity identification is itself automated and leveraged by users throughout the organization
- Automation technology is viewed as an asset to drive revenue and is leveraged to improve business objectives
- Automation technology / platform has been deployed to automate long-running processes across front and back offices
Maturity Category: Digital Workforce Platform
Does Automation Platform & Program aligns to your business needs and assist in fulfilling your business objectives?
Automation is viewed as a key driver of digital transformation.
- Automation is viewed as a major enabler to solve business challenges
- Plans for expanding automation into existing and new areas exist, but are not fully implemented
- Automation technology is viewed as integral to the technology stack
Automation is viewed as a strategic priority and broad adoption is under way
- Automation is used as just another technology, but true value is yet to be realized
- Automation evangelism is ad-hoc and adopted only when needed
- Business automation is confined to an individual’s desktop
Automation is deployed as a point-solution to address specific business needs
- Automation is loosely leveraged for specific tasks or processes
- Automation is treated as a minimal arrangement and not treated as an interim or minimum viable solution