Processes are mature, with efficient straight-through processing

  1. Processes have been reengineered as needed to operate efficiently, and technologies like RPA, cognitive automation etc. are being used to drive further productivity
  2. Process ownership is clearly established, with approved workflows defined for change management

Processes are standardized and well documented

  1. Processes are standardized across the organization with well-defined process flows, process maps and documentation
  2. Processes operate without manual intervention
  3. KPIs are defined to track process performance (efficiencies, cycle time, errors, accuracy etc.)
  4. Processes have been optimized using standard methodologies like lean, Kanban, Six Sigma etc.

Processes are standardized, but not documented consistently

  1. Processes are standardized across the organization, but are inadequately documented and without formal procedures for change management
  2. Manual intervention is necessary to operate processes
  3. There are a few employees that understand processes, and their understanding is limited to their respective business siloes

Processes lack standardization and documentation

  1. Processes are ad hoc, loosely defined, and may contain defects
  2. Process execution and results are inconsistent
  3. Processes often require manual intervention or involve non-digitized documents