Maturity Category: Operating Model

Is there an operating model for automation?

Mature operating model

  1. ROI for automation programs across functions is measured, to track performance against business objectives
  2. Stakeholder roles and responsibilities are defined and are operational for both build and run automation programs, within the organization
  3. The RACI are well defined and fully functional for both build and run programs
  4. Identifying newer revenue streams by leveraging automation technology

Established operating model

  1. The operating model is well-defined and functional, roles and responsibilities are clearly identified
  2. Roles are well defined and fulfilled by stakeholders, and the automation program is delivering meaningful outcomes

Basic operating model

  1. Operating model has loosely defined structure, and lacks cross-functional alignment

Siloed operating model

  1. Siloed operating model exists for automation without clearly defined roles and responsibilities